Zara Reading Customer Experience Deputy Manager

Job Description: Customer Experience Deputy Manager (Store-based) | Zara | UK & Ireland

Job purpose: To lead Zara’s customer experience by driving service standards, customer engagement and omnichannel execution across key service areas. You will lead and develop the Customer Experts team, build effective routines for peak trading, and ensure service recovery and customer satisfaction are consistently delivered.

Contract

Full-time. Full flexibility required, including evenings and weekends.

Reporting to

Store Management Team.

Key responsibilities

Customer journey and service standards

• Own the end-to-end customer journey across service moments, with particular focus on queue management & speed of service , fitting room experience , complaint handling/service recovery , and customer engagement/team selling behaviours .
• React daily to service needs and distribute res...