ZAF Customer Service Representative MX - Healthcare / Financial

Overview

The Customer Care Advisor is responsible for communicating with our patients either over the phone, live chats/messaging on email and over social media. You work alongside the Responsible Pharmacists/ Clinicians to ensure exceptional clinical care and customer care is consistently delivered and patient safety is never compromised. The Customer Care Advisor will consistently deliver prompt service, have problem‑resolution skills and excellent attention to detail.

Employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Shortlisted job applicants will be required to sign a consent form to undergo the checks as part of the recruitment process.

Qualifications

• Matric/Equivalent minimum education level required
• Minimum 12 months’ call center experience supporting an international customer base
• Strong command of written and spoken English with a...