西餐厅经理-O Café Manager

Job Description 岗位职责：

To have complete knowledge on the food / beverage / service available in sections appointed.

具备有关指定部门的食品/酒水/服务方面的所有知识。

Ensure that SLIM and Hotel standards and policies are explained to staff, and are correctly applied.

确保向员工说明集团总部和饭店的各项标准及规定，并保证这些标准和规定的正确实施。

Monitor and ensure smooth operations of the sections appointed (restaurants / banquet / beverage - as applicable).

监督并确保指定部门（根据各餐厅/宴会部/酒水的不同情况）的顺利运营

Maintain consistency in quality of food / beverage / service / cleanliness of sections appointed.

始终如一地保持指定餐厅的食品/酒水/服务/清洁度。

Constantly obtain customer feedback during operations to ensure satisfaction.

在运营中不断地收集客人的反馈意见，以确保令客人喜出望外。

Proper and tactful handling of verbal complaints from customers.

正确并且有技巧地处理客人的口头投诉。

Ensure effective communication within sections appointed and with other divisions.

确保指定部门内部及其与其它大部门之间的有效交流。

CHARACT...