WPEP - Service Desk Assistant

INNOVATE is an established ICT Services company based in Co. Wexford, delivering secure, modern, and resilient IT infrastructure solutions to organisations across Ireland. We are currently offering a training and work experience opportunity through the Work Placement Experience Programme (WPEP) for a Service Desk Assistant to join our team.

This role is designed for individuals who are eager to learn and develop skills in IT service delivery and customer support. No prior experience is required structured training and mentoring will be provided, including the option to complete the QQI Work Experience Module.

Role Overview

As a Service Desk Assistant, you will be trained to become the first point of contact for customer support queries. You'll learn how to log and triage tickets, coordinate with engineers, and ensure customer expectations are met with professionalism and care.

Key Responsibilities (Training Provided)