Workforce Operations Manager

Role:
Workforce Operations Manager Location:
Remote Employment Type:
Full-time
Compensation:
Competitive salary commensurate with experience, qualifications, and location.
Indicative range:
$80,000 – $125,000 (USD equivalent), plus benefits.
Role Overview We are hiring a Workforce Operations Manager to plan, schedule, and optimise the workforce that runs the business. The role combines forecasting with the operational details — making sure the right people are in the right place to deliver service levels.
Key Responsibilities - Build forecasts of demand and translate them into workforce plans - Manage scheduling, real-time adherence, and intra-day adjustments - Track productivity, occupancy, and service-level metrics - Run capacity planning across teams and functions - Partner with hiring, training, and operations leads on staffing decisions - Improve workforce management processes and tools
Required Skills and Qualifications - 4+ years in workforce manage...