Workforce Operations Analyst

<p><strong>Job Title: </strong></p> <p><strong>Workforce Operations Analyst</strong><br />
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Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature — handling a high volume of discrete tasks across multiple workflows (~1,300-1,500 tickets/month).<br />
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<strong>Key Responsibilities:</strong></p> <p><br />
• Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal<br />
• Accurately triage incoming requests and route them to the appropriate downstream team or system<br />
• Maintain scheduling records and ensure timely updates across workforce management tools<br />
• Coordinate with cross-functional teams across Austin, Cork, and Singapore time zones<br />
• Identify r...