Workforce Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workforce Manager based in Portugal.

This role offers the opportunity to play a critical part in the performance and scalability of a fast-paced customer support operation. As a key workforce management specialist, you will oversee forecasting, scheduling, real-time operations, and workforce optimization across multiple support channels. Working in a highly data-driven environment, you will leverage analytics, operational insights, and AI performance monitoring to ensure service levels consistently meet business objectives. The position requires a proactive problem-solver who can react quickly to changing demand while maintaining operational efficiency. You will collaborate closely with support leadership and cross-functional teams to improve processes, optimize staffing strategies, and enhance customer experiences. This is an excellent opportu...