Workforce Management (WFM) Lead (Shopee)

Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes). Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes. Balance service level targets with cost efficiency through effective workforce sizing and deployment. Monitor workforce productivity, utilization, and efficiency metrics; identify gaps and drive improvement initiatives. Develop and track key WFM KPIs such as staffing accuracy, shrinkage, overtime, productivity, and attendance. Drive continuous improvement projects to optimize labor cost and operational performance.