Workforce Management Specialist

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

In short, as a Workforce Management Specialist, you will play a critical role in optimizing workforce planning, scheduling, and real-time adherence across multiple contact center sites, ensuring service levels, efficiency, and quality outcomes are consistently achieved through data-driven insights and strategic support. In Long, as the Workforce Management Specialist, you will be responsible for:

• Leveraging collections and contact center data to analyze strategies, recommend improvements, and ident...