Workforce Management Analyst I - Real Time Analyst

**Work location: Virtual**

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law._

Work Hours: Monday - Friday 12:30pm-9:00pm EST, some holiday hours required as determined by business needs.

The **Workforce Management Analyst I - Real Time Analyst** monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achiev...