Vacancy Description
*Company Overview*
Argyle Satellite is Wirral's premier taxi service provider, dedicated to making journey bookings simple and efficient. We value reliability, customer satisfaction, and innovative solutions to meet transportation needs.
*Summary*
To oversee both real-time operational performance and medium-to-long-term workforce planning, ensuring the business has the right resources in place to meet current and future demand. The role is responsible for optimising staffing availability across all channels while developing forecasting models, capacity plans, and recruitment requirements to protect service levels, customer experience, and operational efficiency.
*Responsibilities*
· Maintain and update schedules in the Workforce Management (WFM) systems throughout the day to ensure an accurate, live view of staffing and availability.
· Monitor real-time oversight of all queues and staffing, ensuring schedules, adherence and pr...
Argyle Satellite is Wirral's premier taxi service provider, dedicated to making journey bookings simple and efficient. We value reliability, customer satisfaction, and innovative solutions to meet transportation needs.
*Summary*
To oversee both real-time operational performance and medium-to-long-term workforce planning, ensuring the business has the right resources in place to meet current and future demand. The role is responsible for optimising staffing availability across all channels while developing forecasting models, capacity plans, and recruitment requirements to protect service levels, customer experience, and operational efficiency.
*Responsibilities*
· Maintain and update schedules in the Workforce Management (WFM) systems throughout the day to ensure an accurate, live view of staffing and availability.
· Monitor real-time oversight of all queues and staffing, ensuring schedules, adherence and pr...
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