WIP Front Shop Team Leader

Responsibilities

• To efficiently direct and control all operational activities at the POS and in the Front Shop.


• Managing a daily employee work schedule to ensure optimal service levels at the POS as well as uphold store standards and housekeeping in the Front Shop.


• To support the achievement of the store’s financial performance by building customer loyalty, ensuring a superior customer experience and the timeous and efficient resolve of customer queries and/or complaints.


• Ensure that unresolvable queries and/or complaints are escalated to the correct department.


• To support the achievement of the store’s financial performance by maximising sales through cross-selling and upselling initiatives.


• To support the achievement of the store’s financial performance by driving and maximising sales through managing stock pressure and visual merchandising standards on the shop floor.

...