WFM Real-Time Supervisor: Lead Intraday Excellence

Concentrix in Cyberjaya is seeking a Sr. Supervisor for WFM Real-Time Management to lead a team of Real-Time Analysts, drive intraday scheduling alignment, and optimize performance across centers.

You will coordinate with the WFM Scheduling Manager, analyze issues, and implement improvements to daily operations. The ideal candidate has 3+ years of contact center experience, strong communication, and familiarity with Verint/IEX or similar scheduling tools, with a proactive, detail-oriented