Wfm Program Specialist

**About the Role**
At Uber, providing exceptional support that fosters trust among riders, eaters, couriers, and driver-partners is a cornerstone of our product experience. Our Global Support Operations Team is dedicated to building a seamless, efficient network that resolves community concerns promptly and comprehensively.
We are seeking a WFM Program Specialist to conduct WFM activities in LatAm. This role focuses on managing together with WFM Program Managers a BPO network spread across some countries in the region, looking to understand and suggest improvements to the health of the operation by gathering, assembling and analyzing data.
**What You'll Do**
- Data Management & Reporting
- Ensure WFM files, reports, dashboards, and data sources are accurate and updated.
- Maintain a central library for all region-related information.
- Ensure footprint changes are correctly reflected in all files and tools.
- Prepare and review decks for Executive MBR, WBR, and ...