Vacancy Description
WFM Performance Intelligence Lead (MANILA)
Posted date 14 May 2026
What is your mission?
- Provide business insight through metrics, reporting, and variance analysiscoming from in-depth analysis.
- Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
- Perform market analysis in supporting business decision making.
- Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries ...
Ready to Apply?
अभी आवेदन करें
Submit your application for WFM Performance Intelligence Lead (MANILA) Philippines Operations Support 29-May-2026 at TDCX Group
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