WFM Leader: 24/7 AI-Driven Workforce Planning

Link-Worldwide is seeking a Manager, Workforce Management to lead their WFM team in Mérida, Yucatán. This role involves driving workforce strategies and ensuring efficient staffing within a dynamic BPO environment.

You will collaborate with multiple teams to optimize workforce planning, using modern tools and AI for improved efficiency. The ideal candidate should have extensive experience in Workforce Management, strong leadership skills, and the ability to present insightful workforce data effectively.