Welcomer Supervisor

Job Purpose

This position is responsible to lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone message and special request. As well as, ensures that all hotel guests and visitors receive an optimum level of service.



 

Primary Responsibilities

Front Office Operation

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Helps the Front Office Manager and his/her Assistant (depending on the hotel) organize and manage the team, perform administrative tasks and coordinate with the other departments
• Helps employees improve their skills and provides support for career development
• Supervises the work of the receptionists under his/her responsibility, ensuring synergy and complementarity with Customer Relations Managers
• Through his/her actions and presence at th...