Weekend Customer Experience Lead

Weekend Customer Experience Lead

Location B37 Area Onsite Working

Working 20 Hours Per Week: Friday 4 Hours, Saturday 8 Hours, Sunday 8 Hours.

Are you an experienced customer service professional with a background in insurance claims, contact centre operations, or high-volume service environments? We are looking for a proactive and driven Weekend Customer Experience Lead to join our clients team and play a key role in delivering exceptional service to our clients and customers.

As a Weekend Customer Experience Lead, you will be responsible for processing instructions across all client accounts, from initial notification through to progression. Operating within a fast-paced shared services environment, you will ensure service excellence, right-first-time outcomes, operational efficiency, and client satisfaction.

You will support the day-to-day management of workflows, coordinate customer communications, monitor operational performance, and contribute t...