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We are looking for our next Senior Real-Time & WFM Analyst

OneTouch Direct

Bogotá, Bogota, Colombia Full-time July 26, 2026
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Vacancy Description

At One Touch Direct (OTD Americas), we are looking for an analytical, dynamic WFM Analyst with strong operational leadership skills to join our Data Strategies team. If you have experience in real-time monitoring, metrics management, and executing action plans within the BPO industry, this opportunity is for you!

What We Offer

  • Base Salary: $4,500,000 COP
  • Bonus/Commissions: Up to $500,000 COP
  • Contract Type: Indefinite-term contract (Job stability & career growth)
  • Schedule: 42 hours per week | Monday to Sunday (Rotating shifts with 2 days off per week)
  • Work Location: Bogotá – Conecta 80 Business Center (On-site)

    • Key Responsibilities

  • Monitor operations attentively to identify and address discrepancies compared to baseline workforce planning.
  • Track call volumes and real-time operational shifts continuously, issuing timely ...

    • Ready to Apply?

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    Vacancy Details

    Location Bogotá, Bogota
    Country Colombia
    Type Full-time
    Category Business Operations Specialists
    Posted July 26, 2026

    About OneTouch Direct

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    OneTouch Direct

    Bogotá, Colombia

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