We are looking for a Help Desk Technician

We are looking for a Help Desk Technician – Metropolitan Region



Responsibilities

• Attend and register tickets (email/phone/portal) and follow up until closing.

• Support for users on Windows/Microsoft 3 6 5 (Outlook, Teams, OneDrive, Basic SharePoint).

• Diagnosis and resolution of typical N1 incidents (access, passwords, printers, connectivity, software).

• Remote and on-site support as needed

• Escalate cases to N 2/N 3 with clear documentation (steps, evidence, impact).

• Maintain basic inventory, procedures.

• Comply with SLAs, good security practices and customer service.

Requirements (excluding)

• 1+ year (or solid practice) in IT support/help desk.

• Knowledge of Windows 1 0/11, basic hardware, basic networks (IP, DNS, Wi-Fi).

• Handling Microsoft 3 6 5 at user level and basic support.

• Good communication, order, and service orientation skills.



Desira...