Warranty Analyst

Join Giltrap Group as a Warranty Analyst for European Motor Distributors!

At European Motor Distributors, we are driven by our vision to be a great New Zealand company fueled by the love of cars. Our mission is for our brands to excel in customer service and build enduring partnerships, delivering the world’s best automotive journeys and brands.

Role Overview

We are seeking a process driven and solutions-focused Warranty Analyst to join our Group Aftersales team. This role acts as the conduit between the Volkswagen Group factories and the EMD dealer network, to ensure factory processes are being adhered to. You will also be providing comprehensive support to the EMD Dealer Network across the Audi, Volkswagen, ŠKODA, and CUPRA brands on all warranty related matters.

Key Responsibilities

• Adjudication & review of dealer generated warranty claims for accuracy
• Parts checking for replaced parts – Confirming defect just...