Warehouse IT Support Analyst (1 year FTC)

The purpose is to provide business continuity by performing timely on-site resolutions to a wide range of hardware and desktop issues that cannot always be effected remotely. Specifically, to the Jellycat Warehouse.

You'll be;

• Providing IT support across desktop environments, warehouse systems, business applications and mobile computing, minimising disruption to business operations.
• Driving the creation, continual improvement and governance of knowledge sharing between the business and the Service Desk.
• Delivering timely on-site support, maintaining high standards of customer service and identifying and addressing training needs where required.
• Monitoring the IT Service Management (ITSM) toolset and respond to escalations from the Service Desk, including task allocation and clear communication of urgency and impact.
• Working closely with on-site users to diagnose and resolve break/fix issues, ensuring rapid resolution...