VP of Solutions Engineering

Location:

• Remote About Us Crescendo is the first AI-native contact center: a fully managed CX solution combining AI with brand-aligned outsourcing to deliver guaranteed outcomes.


• We combine omnichannel, agentic, multimodal AI assistants with a rich customer intelligence platform, managed AI deployment services, and a global team of live agents that can uplift any brand's CX in weeks.
• We save our customers money and improve CSAT starting day one, while our commercial terms and service model ensure the solution self-optimizes throughout the customer lifecycle.
• We recently passed $100M in revenue and are growing fast, standing out in a market crowded by AI point solutions and legacy contact centers that consistently fail to deliver peak performance.
• The Role We're looking for a VP of Solutions Engineering to own and scale our pre-sales engineering function globally — spanning the US and EMEA — at a pivotal moment in C...