VP, Head of Client Services

JOB PURPOSE

• the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints
• Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards
• Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met
• Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships
• Live and demonstrate the FAB AM values

KEY ACCOUNTABILITIES

• Strong interpersonal and communication skills with a client-centric mindset
• Deep understanding of asset management products, operational processes, ...