Vacancy Description
JOB PURPOSE
To Manage and lead the Corporate Investment & Commercial Banking Client Services (CCS) Team partnered with the CCB & IB Business Relationship Team in Corporate Investment Banking (CCB & IB) Group to provide operational services and support to the CCB & IB clientele allowing the Relationship Bankers to focus on business growth and development.
Plan lead organize and control the activities of Client Services team. These include:
- Client Service and Operational Issues
- Staff Issues
- Risk Issues
- Quality Improvement Projects
- Business Plans
- Budget and Planning
- Compliance
- Communication Plan
- Service level Agreements (Internal & External)
- Strategic decisions
Service
- To put Customer First approach always and ensure service provided to the CCB & IB clients is governed by SLAs as well as periodically review service levels by closel...
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