VP Customer Service Operations

The Vice President, Enterprise Customer Service – Philippines provides enterprise leadership for all customer service operations based in the Philippines, with accountability across customer segments. This role serves as the most senior customer service leader in‑country and is responsible for maturing the operating model, driving operational realignment, and institutionalizing disciplined, standardized practices aligned to U.S.-based customer service strategy, governance, and experience standards.

What you will do

• Provide executive leadership for all Philippines-based customer service operations spanning customer segments.
• Mature the operating model and drive operational alignment by establishing clear governance, decision rights, performance standards, and accountability models aligned with U.S. customer service leadership.
• Own operational accountability for KPIs, budget adherence, regulatory compliance, and service quality.