VoIP Engineer

Description We are looking for a VoIP Engineer to support a Long-term Contract engagement in Spartanburg, South Carolina. This position is focused on delivering a Salesforce Service Cloud Voice solution in a bring-your-own-telephony environment with RingCentral as the telephony provider. The ideal candidate can take ownership of implementation activities from setup through launch, helping the team establish a reliable voice platform with minimal ramp-up time.

Responsibilities:
• Lead the deployment of Salesforce Service Cloud Voice within a bring-your-own-telephony architecture using RingCentral connectivity.
• Configure Omni-Channel voice routing, call handling logic, and agent and supervisor workspaces to support daily operations.
• Set up and manage RingCentral administration tasks, including integration components required for seamless connection with Salesforce.
• Build and refine queue structures, routing paths, IVR or menu options, and workflow behavior to a...