Voice Engineer II

Job Description
• This role is responsible for assisting with the support, maintenance and implementation of the telecommunications infrastructure for the enterprise. This includes the administration of the telecommunications infrastructure and its associated software, including Cisco Call Manager, call accounting systems, voice mail, interactive voice response, video conferencing systems and web conferencing systems.

Responsibilities
• Performs design, implementation, maintenance and monitoring of Cisco Unified Collaboration (UC) environments.
• Resolves complex incidents and service requests independently.
• Generates utilization reports related to telecommunications equipment and services.
• Maintains telecommunications inventory and database of phone numbers, parts and supplies.
• Provide support to telecom infrastructure initiatives in the areas of Cisco Call Manager, voicemail, video conferencing and web conferencing
• Provides server level support o...