Vacancy Description
Summary
The SAP Cloud Success organization is aiming to create an industry‑leading Virtual customer engagement experience that provides an easy‑to‑use digital entry point with on‑demand access to self‑help, guidance, and experts from SAP (Virtual CSP Customer Success Partners) to our customers after they have purchased an SAP solution. The objective of this function will be to optimize the customer onboarding and adoption processes to improve renewal rates, customer satisfaction and customer success in the Digital customer segment through a consistent, efficient, scalable methodology across different SAP cloud lines of business.
The Role
Respond to risk scenarios – V‑CSPs will be a point of contact for defined customer risk scenarios helping to orchestrate appropriate communication channels for support but are not considered a replacement for standard SAP support and practices.
Share SAP Cloud solutions strategic direction and best practices by rea...
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