Vacancy Description
DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information, visit:
Key Responsibilities
Service Quality Monitoring
- Review and assess VIP host communications (chat, calls, emails, in-app messages) for tone, accuracy, compliance, and professionalism.
- Ensure VIP service interactions meet internal SOPs.
- Identify deviations and provide actionable feedback to hosts.
Compliance & Risk Control
- Ensure all VIP interactions comply with AML, KYC, and responsible gaming regulations.
- Monitor sensitive cases (high-value transactions, unusual betting behavior, or disputes) for service integrity.
- Escalate non-compliance or high-risk cases t...
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