Villa Hostess

• Maintain complete knowledge of:

-Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code

- Restaurant reservation procedures

- Daily house count, arrivals, departures, VIP’s

- Scheduled in-house group activities, locations and times

- All department policies / service procedures

• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation /cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Anticipate heavy business times and organize...