Vice President Operations

Job Title: Vice President Operations

Lead the operational management and evolution of Digital/Electronic Payments processing, with primary accountability for CBCC and RTGS payment operations. The role ensures safe, resilient and client-focused execution, strong risk and control outcomes, and continuous improvement through standardisation, automation and effective change delivery—supporting ongoing market infrastructure and regulatory change. Participate in governance forums for the relevant payment schemes/processes to discuss performance, risks, incidents, change delivery and client outcomes with key stakeholders across Operations, Global Payment Solutions, Transformation and Technology.

In this role, you will:

• Own end-to-end operational performance for CBCC & RTGS processing, ensuring delivery against agreed service levels/PLAs (cut-offs, timeliness, quality, and client impact).  Drive client experience outcomes by...