Vacancy Description
Location: Hyderabad, Pune, Noida
Experience: 6+
Notice Period: Immediate to 30 Days
Role Overview
The role will be part of a small support team responsible for BAU/KBR support of Verint Ops Manager, ensuring smooth day‑to‑day operations, incident resolution, stakeholder communication, and support for upgrades and minor enhancements.
Key Responsibilities
- Provide BAU and KBR support for Verint Ops Manager (Verint‑provided solution).
- Monitor, analyse, and resolve incidents and service requests using ServiceNow (SNOW).
- Work with management teams to prioritise incidents and fixes based on business impact.
- Liaise with business stakeholders to understand issues and manage SLA‑based communication.
- Provide technical support for development, testing, and delivery of fixes, following established change managemen...
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