Venue Customer Experience Officer

We’re looking for a friendly, professional, and adaptable Venue Customer Experience Officer to join the team at Te Puna Mahara - Cromwell Memorial Events Centre. This role sits at the heart of a new and evolving community venue and plays an important part in creating a welcoming, safe, and well‑organised experience for everyone who uses the building.

As the first point of contact, you’ll connect visitors, hirers, staff, and performers, while supporting the smooth operation of the venue day to day.

This role reports to the Operations Manager and requires flexibility to work evenings and weekends in line with events and venue activity.

Key Responsibilities

• Be the first point of contact for visitors, providing a warm, professional welcome
• Answer general enquiries in person, over the phone, and via email
• Welcome people with bookings and show them to rooms or event spaces
• Greet visitors attending meetings or appoint...