UX Researcher (12 month contract)

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The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

Position Overview As a UX Researcher at Air Miles, you’ll lead high-impact research that informs and shapes our products, ensuring they’re intuitive, engaging, and deeply aligned with user needs. By uncovering rich insights into user behaviour and expectations through both qualitative and quantitative data, you’ll drive a user-centred approach across diverse touchpoints. Your research...