UX-Driven IT Service Experience Lead

International SOS in Kuala Lumpur seeks a Service Experience & Operations Lead to enhance IT support services with a focus on user experience and operational excellence. This role is pivotal in transforming the traditional Service Desk into a proactive, intelligence-driven function.

Key responsibilities include optimizing support channels, managing vendor relationships, and implementing automation strategies. Candidates should possess over 8 years of relevant experience, a Bachelor’s degree in IT, and strong knowledge of ITIL practices.