User Research Helpline Specialist

Job Description
Insight Global is seeking Remote Helpline Specialists to assist participants in user research studies with hardware troubleshooting. This team addressing research participant inquiries via email or phone, troubleshooting issues, and ensuring compliance with research protocols for consumer electronic devices.

Logistics:
Schedule: Mon – Friday
Shifts: 8 hour shifts between 7:30am – 11pm EST *options to work weekends too
Project duration: March – Sept *with possible extensions

Key Responsibilities:
• Respond to participant questions and concerns promptly via email and phone, providing clear and accurate guidance.
• Troubleshoot technical issues participants may encounter with research tools or platforms.
• Follow up with participants to ensure adherence to study protocols and timelines.
• Document interactions with participants and escalate complex issues to the research team as needed.
• Maintain a professional and supportive t...