User Journey Manager at Autodesk

Step into a pivotal role as the Journey Manager, User Success at Autodesk in Canada. Drive AI-powered insights and enhance product decisions through effective user journey management.
In this impactful position, you will report to the Sr. Director, AEC, User Success. You will focus on transforming user insights into action, integrating qualitative and quantitative data to inform product strategy. This role ensures customer journeys are dynamic and continuously evolving, guiding successful product outcomes and business goals.
Key Responsibilities:
• Define and manage Critical User Journeys as a strategic framework
• Establish a cohesive system of journeys and personas
• Integrate qualitative and quantitative insights into journey views
• Partner with cross-functional teams to inform product roadmaps
• Facilitate workshops and alignment sessions to ensure shared understanding
Requirements:
• 8+ years in service design or UX research
• Proven experience in ma...