(USA) Overnight Stocking Coach, Non-Complex, Management

Position Summary…

What you’ll do…

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model. Manages and supports customer service initiatives for example store of the community and community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leade...