US Medical Contact Center Lead

Job Title : US Medical Contact Center Oversight and Strategy Lead
Location: South San Francisco, CA
Work Model: Hybrid (3 days/wk on-site), Remote candidates will also be considered
Hours : M-F normal business hours
Compensation : $85.00 - $95.00/hr
Type : Contract through EOY 2026

Responsibilities


+ Oversee and manage the contact center vendor ensuring operational excellence and compliance with pharmaceutical regulations

+ Develop and implement strategic plans to enhance contact center performance, including digital transformation initiatives

+ Establish and monitor KPIs, conduct regular business reviews, and manage issue resolution

+ Collaborate with leadership to set goals, governance, and performance management strategies

+ Ensure all activities adhere to GCP, GVP, and other relevant regulatory standards

+ Lead vendor performance analytics, quality assurance, and compliance ef...