*URGENT* Patient Service Executive, Call Centre (Healthcare, Shift Work/Office Hours) - HWX

You will support Call Centre Department in the answering and managing of calls, faxes and emails from members of the public, patients, staff from other government agencies and health institutions inclusive of internal staff pertaining to general enquiries and emergency activations with the highest service quality and operational standards.

Your duties shall include, but not be limited to the following:

Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy, maintaining confidentiality of caller and Hospital information as directed

Directing calls to internal and external stakeholders

Updating of contact details and relevant information into the Call Centre Enquiry System

Handling and resolving complaints

Performing emergency activations (E.g. Code Blue, Trauma, Acute stroke etc.)

Reporting fault on telecommunication equipment

Performing other related duties as assigned or req...