URGENT - Application/Customer Support Specialist (SaaS Applications), PERMANENT, On-Site (Missi[...]

VTRAC Consulting Corporation Intelligent Solutions

Position

Application/Customer Support Specialist (SaaS Applications)

Location

Greater Toronto Area

Description

This role is primarily a Tier‑1 Customer Support position in a technology environment. The ideal candidate will be passionate about solving real‑world problems, supporting innovative technology, and making a meaningful impact on sustainability. As a foundational team member, you’ll own the customer experience, provide product and service support, optimize day‑to‑day operations, and directly support our mission to build a more energy‑efficient world.

Key Responsibilities

• Act as the primary point of contact for clients, providing prompt, accurate resolution for hardware/software issues.
• Work with data and customers’ demands on the portal, and extensively implement Microsoft Excel data for integration.
• Maintain clear, well‑documented clie...