Role: Universal Banker
Location: Dubai Mall Branch, Dubai
Role Purpose:
This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.This position is for UAE Nationals only
Key accountabilities of the role:
Provide prompt and efficient service to all walk-in customersRespond to Customer inquiries, concerns and resolve issues effectively & efficientlyProactively identify customer needs and proactively offer relevant Products and Services as belowFinance:
Liability OnboardingCovered Card Services:
Debit Card InquiresAccounts General InquiriesSending SMS to customersPolice Letter – Returned Cheques Dispute Services...