Unit Head, Fraud Management

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Job Purpose

Leading a team responsible for detecting, preventing, and managing fraud in online banking via the Fraud Management System (FMS) and the National Fraud Portal (NFP). This role involves overseeing daily operations, developing fraud monitoring and investigation strategies, and ensuring compliance with regulatory requirements.

Job Accountabilities

• Managing the fraud monitoring teams (including the 24 by 7 operations) for Online Banking (RIB/MB, AffinMax and e-Wallet), overseeing the NFP operations, and leading the investigation and recovery processes.
• Review Online Banking Fraud Management SOP, policies and system’s effectiveness and recommend changes / enh...