unior Collections Analyst GBS FSSC (Colombia)

Collections Analyst (O2C)

Role Objective: Ensure timely collection of outstanding receivables, supporting healthy cash flow and efficient accounts receivable management.

Key Responsibilities

• Contact customers to collect overdue payments based on aging reports.
• Perform ongoing follow-ups via phone, email, and other communication channels.
• Maintain accurate and detailed records of collection activities and payment status.
• Conduct account reconciliations and review/distribute customer statements.
• Manage deductions and resolve payment disputes in coordination with internal teams.
• Provide feedback on bad debt exposure and potential write-offs.
• Support credit evaluations and credit limit management with the Credit team.
• Escalate complex issues or disputes when required.

Cross-Functional Collaboration

• Work closely with Accounts Receivable (AR), Credit, Operati...