UCC (Unified Communications Collaboration) Engineer

UCC JD - Operational support

• Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required.
• Log calls with vendors for faulty equipment and escalate accordingly.
• Daily monitoring of CISCO and Condeco vendor management.
• Setup of VC between office campus and external company's.
• Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings.
• Provide hands and feet assistance to Video Conferencing Incident and alerts - calls logged via Global service desk (GSD).
• Setup of presentation and audio calls in VC rooms on user request via GSD.
• Managing the Screen Cloud Screens to be reviewed for any failures.
• Managing the onboarding and changes to Cloud booking based on requests and Incident.
• Managing Cloud booking platform and perform any...