UCaaS Analyst

Responsibilities

• Manage contact center solutions for RingCentral’s internal business unit.
• Build and deploy interactive voice response (IVR) call flows based on business requirements.
• Diagnose and resolve technical issues related to UCaaS platforms, including voice, video, and messaging services.
• Provide timely and accurate responses to support requests.
• Troubleshoot network connectivity, device compatibility, and application performance issues.
• Manage and configure UCaaS platforms, including user provisioning, group creation, and policy settings.
• Monitor system performance and identify potential bottlenecks or issues.
• Assist in the implementation and migration of UCaaS solutions.
• Analyze usage data to identify trends, optimize performance, and uncover cost‑saving opportunities.
• Prepare reports and presentations to communicate findings to stakeholders.
• Build and maintain positi...