UAEN Shopping Experience Team Leader

Responsibilities

• Ensure customer guidance is in place for smooth customer flow.
• Maintain waiting time and queuing policy benchmarks.
• Support co‑workers in resolving customer complaints promptly.
• Ensure co‑workers provide excellent customer service and acknowledge customers.
• Motivate and inspire the department team using knowledge of IKEA product range.
• Coach co‑workers, support their training paths, and oversee probation periods.
• Ensure team awareness of target sales, services, and EBP.
• Ensure co‑workers are trained to provide accurate information to customers.
• Find more effective ways of working to reduce costs.
• Ensure department SOPs are shared with co‑workers.
• Receive count and sign off cash float from Accounts Department.
• Organize cash and coins correctly in tills by denomination.
• Prepare reconciliation documents to account for all transactions at the end ...