UAE Field Service Lead

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Job Description Country Field Service Lead

Position Summary

The Country Field Service Lead is responsible for overseeing and driving the performance of Field Operations within the country. This role ensures the effective coordination of escalations technical support field transformation initiatives and operational excellence across all branches. The position requires strong leadership a deep technical background and the ability to collaborate with multiple regional stakeholders to achieve service quality safety and financial targets.

Key Responsibilities

1. Escalation Management & Technical Support

- Define implement and communicate Escalation Management and Technical Support processes across all branches.

- Establish and lead the Service Operation Center (SO...