Vacancy Description
**Position Summary**
A Penske Lead Transportation Support Services Coordinator provides day-to-day support and first point of escalation for all TSS Associates. In addition to performing any of the tasks expected of a TSS Coordinator, they may also monitor workload levels, perform task assignments, assist management with specific needs, ongoing training of associates, and handle overflow customer issues for the Supervisor.
**Schedule:** Wednesday – Saturday 9:00pm - 7:30am (must be flexible to work other shifts as needed; supporting PTO coverage)
**Responsibilities:**
• Acting as subject matter expert to TSS Associates on the floor and perform TSS duties if necessary
• Assist in mentoring new and existing TSS Associates and ensure junior Associates are seated with senior Associates as necessary.
• Assist Management in monitoring calls, perform quality audits, and carry out special requirements
• Provide follo...
A Penske Lead Transportation Support Services Coordinator provides day-to-day support and first point of escalation for all TSS Associates. In addition to performing any of the tasks expected of a TSS Coordinator, they may also monitor workload levels, perform task assignments, assist management with specific needs, ongoing training of associates, and handle overflow customer issues for the Supervisor.
**Schedule:** Wednesday – Saturday 9:00pm - 7:30am (must be flexible to work other shifts as needed; supporting PTO coverage)
**Responsibilities:**
• Acting as subject matter expert to TSS Associates on the floor and perform TSS duties if necessary
• Assist in mentoring new and existing TSS Associates and ensure junior Associates are seated with senior Associates as necessary.
• Assist Management in monitoring calls, perform quality audits, and carry out special requirements
• Provide follo...
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